With the continually evolving situation we want you to know that we continue to offer our Unexpectedly Personal Service through our Call Centre and from our Claims Team.
Our telephone and email services are open Monday to Friday 9:00am to 5:00pm and of course you can purchase online 24hrs a day. If you have any queries, please do not hesitate to get in touch.
Take a look below to find out more about what happens at a car hire desk and how car hire excess insurance can benefit you.
When renting a vehicle it is a legal requirement to have third-party/ liability insurance in place, this will cover you in the event you cause damage to another person’s vehicle. This should be provided with your hire car as part of your booking from the rental company.
Extra insurance you can have in place is CDW (Collision Damage Waiver Insurance) this insurance isn’t a legal requirement, however, it can be a good idea. CDW insurance will cover your excess should the rental vehicle be damaged.
Car rental excess insurance is a good idea to purchase when renting any vehicle. Should the unexpected happen and the vehicle is damaged, you will be left with an excess fee. With a Direct Car Excess rental excess insurance policy, if you have an accident or damage the rental vehicle, the policy covers the excess that was in place on the hire agreement! Do you often rent more than 1 vehicle a year? You could save money by purchasing an annual insurance policy, so all your rentals for the year are covered under one price.
Many people feel forced at the car rental desk to purchase the car hire companies Collision Damage Waiver Insurance, this is often more expensive and charged at daily rates (Source: Money saving expert). Don’t feel pressured into this as you can legally purchase a collision damage waiver policy from any insurance company of your choice. It does not have to be a rental company.
Buying petrol or returning the vehicle with an empty tank of fuel can cost more than filling up from the pump yourself.
Always check the car for damage before you drive away and when you return the vehicle, this way you cannot be charged for damage you have not done.
Ensure you are given the car you have ordered and paid for.
Save money by booking your hire vehicle in advance rather than at the airport when you arrive at your destination. You are more likely to benefit from seasonal offers and have more vehicle choice.