Feefo Gold Trusted Merchant | Direct Car Excess


Feefo Gold Trusted Merchant

15 APRIL 2016 - By Rakim A Dixon

Direct Car Excess is proud to announce that we are now one of the hard-working merchants who have achieved Gold trusted Merchant accreditation, the independent and trusted ratings and reviews platform.  

The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges. 

What is the Feefo Trusted Merchant accreditation? 

The accreditation recognises the work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers. Businesses that meet the criteria, have been accredited as either a 'Trusted Merchant' or a 'Gold Trusted Merchant'. 

How are the Feefo Trusted Merchant accolades calculated? 

The Trusted Merchant award is only available to Feefo merchants, and based upon the data received over the duration of the previous year. For 2016, to become a: 

Gold Trusted Merchant, a business is required to receive 100 replies or more, with an average Service Rating of between 95% and 100%. 

Trusted Merchant, a business is required to receive 100 replies or more, with an average Service Rating of between 85% and 94.9%. 

Why not check out some of our reviews on Feefo, just simply visit - http://www.feefo.com/GB/en/reviews/Direct-Car-Excess_DirectCarExcess/?id=520262&mode=service



Copyright © American International Group UK Limited. All rights reserved Direct Car Excess Insurance is a trading name of American International Group UK Limited registered in England: company number 10737370. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 781109). This information can be checked by visiting the FCA website. Calls may be monitored or recorded. This site is directed at users within the United Kingdom. Products underwritten by American International Group UK Limited.

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