With the continually evolving situation we want you to know that we continue to offer our Unexpectedly Personal Service through our Call Centre and from our Claims Team.
Our telephone and email services are open Monday to Friday 9:00am to 5:00pm and of course you can purchase online 24hrs a day. If you have any queries, please do not hesitate to get in touch.
Direct Car Excess is proud to announce that we are now one of the hard-working merchants who have achieved Gold trusted Merchant accreditation, the independent and trusted ratings and reviews platform.
The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.
The accreditation recognises the work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers. Businesses that meet the criteria, have been accredited as either a 'Trusted Merchant' or a 'Gold Trusted Merchant'.
The Trusted Merchant award is only available to Feefo merchants, and based upon the data received over the duration of the previous year. For 2016, to become a:
Gold Trusted Merchant, a business is required to receive 100 replies or more, with an average Service Rating of between 95% and 100%.
Trusted Merchant, a business is required to receive 100 replies or more, with an average Service Rating of between 85% and 94.9%.
Why not check out some of our reviews on Feefo, just simply visit - http://www.feefo.com/GB/en/reviews/Direct-Car-Excess_DirectCarExcess/?id=520262&mode=service